Complete Issue:We fell trailing on my home loan XX/XX/XXXX and you can contacted Caliber on XX/XX/XXXX to go over what my personal alternatives would be to lose the default. For every XXXX ( staff member id XXXX ), I could expand my personal forbearance otherwise apply for loss minimization and you will she’d send records back at my home. On XX/XX/XXXX XXXX ( staff member id XXXX ) reported that my personal deferment arrangement try due back by the XX/XX/XXXX with a home loan fee owed XX/XX/XXXX. I never ever obtained so it contract neither did We receive any cellular telephone phone calls regarding the a potential deferment. Into the XX/XX/XXXX, XXXX ( personnel id XXXX ), stated that if i is not able to build an installment upcoming I might need get losings minimization. We told XXXX all of our difficulty was solved therefore we could resume money XX/XX/XXXX however, XXXX said that was not an option and so i recorded my personal paperwork to the XX/XX/XXXX. On the XX/XX/XXXX a letter was mailed saying my request for assistance was rejected on account of me personally perhaps not acknowledging the deferment choice. My personal mortgage company pushed me personally in to an idea that i couldn’t follow, pushing us to submit an application for a choice merely to be refuted. I’ve only adopted this new classes from my mortgage lender and you can will today be left homeless.
Grievance Info:
In order to have the offer accomplished i needed to During the the period we had been incapable of make walk repayments.
Since that time all of our problem has evolved we want to get Caliber upon the offer. Now that we can manage it Caliber desires create a great ( DIL ). Indeed all of the Quality has only started searching for undertaking a good DIL for decades today. We were extremely astonished when Caliber given all of us the mortgage Modification. Amazed. Now that we could manage they we think they don’t want us to Customize the financing. We think the borrowed funds amendment bring because of the Caliber is a fake bring it knew we could not pay the payments in the big date so they really given they in order to us. Given that we could afford they they won’t have in order to all of us. We think Quality is actually about realtor industry maybe not the borrowed funds business. They use new ( DIL ) to build up characteristics following offer this new on the cousin organization the XXXX XXXX XXXX for a cheap price then the Faith resells it at a profit. We think new Given produces entire so you can Caliber towards losses towards loan and therefore are tearing of your own tax Payer toward a major Category peak. You ought to browse the this.
Ailment Details:
Full Complaint:On XX/XX/XXXX, I contacted Caliber Home Loans to loans in Bow Mar inquire a refinance letter received in the email. I spoke with XXXX XXXX from Caliber Home Loans who gave me more details regarding the refinance letter I had received in the mail. He reviewed my existing mortgage and recommended doing a refinance to a 10 year mortgage since the payment would only be <.00>more and we would save $ XXXX in interest compared to a 15 year mortgage. I mentioned that we had a home equity line of credit on the property as well as the mortgage from Caliber Home Loans. We discussed the amount the home equity line of credit was and the current balance of both loans. He said the home equity line of credit wouldn’t be an issue since the mortgage and balance of home equity line of credit was less than my current mortgage loan was originated for. He told me that I had to pay <.00>for a credit check to move forward so I did. I submitted all required documents that day. He explained that the closing was going to take several months due to the low interest rates and all the refinances going on so don’t expect any communication for a month or two. On XX/XX/XXXX, I received a letter from Caliber Home Loans saying the loan application was ” Withdrawn by Applicant ”. I immediately reached out to XXXX XXXX trying to understand why the letter stated that I request to cancel the loan. He responded by saying ” Looking at the notes it looks like there was a second mortgage/lien found on the property. We can not subordinate it. “. I asked him for more details about the second mortgage since I am not aware of one and he stated that the HELOC is considered a second mortgage. I tried to contact Caliber Home Loans Advocacy Department however it plays a message saying to call during normal business ( which I was ) and then hung up. I called Caliber Home Loan ‘s customer service normal and was informed by a agent that that Advocacy Department phone system was down and to try later. I requested an executive path and was told that the best I could get was a call back when the system is back up or to call back after the system was back up.